Terms and Conditions

It is up to each and every client to read the Terms & Conditions.

Should you not return all relevant enrolment forms or fail to sign the

Terms & Conditions, you will still be held accountable to the policy set

in place by the studio.

PLEASE NOTE: All Group and Privates Sessions must be Pre-Booked

& Pre-Paid and are Non-Refundable. We require 24 hours notice to

reschedule a group class due to small class numbers. All Packages/

Terms/Blocks have an expiry date and you must complete your

Group Classes & Private Sessions within this time frame. Please

Note: We do not carry any GROUP CLASSES OR PRIVATE SESSIONS

past the expiry date. We cannot accept responsibility for any

changes in personal circumstances or issues that may occur, such as

work commitments, holidays, traffic conditions, sickness, accidents

and any other personal issue etc, so please keep this in mind when

booking.

CANCELLATIONS: This Studio has a very strict 24-hour notice of

cancellation policy for All Group Classes & Private Sessions. As a

courtesy, please notify Vera Torbolov by SMS on 0410469107 if

you need to cancel your session. If 24-hours notice is not given, full

fees will be automatically deducted from your Package/Term/Block

for late cancellation. Please understand that the 24-hour cancelation

policy is in place so that other clients who need to schedule a catch

up class can be notified ahead of time.

PILATES CATCH-UP POLICY FOR GROUP CLASSES: We

allocate two catch up classes per 10 Block/Term and 1 catch-up per 5 week block due to unforeseen

circumstances. However, there are limitations and regulations

that enable us to offer this special opportunity to you. Please be

considerate of the fact that the Catch-Up Policy is in

place to assist in an emergency situation and abuse of this system

affects everyone’s chances to use it when necessary. We highly

recommend that you do not leave your catch up class until the very

last week of the Block/Term. We recommend you try to catch up your

class within the same week, as this will help you to maintain your

health and fitness goals.

Please note: Should you schedule a Catch-up Class and NOT

attend this class, this will be counted as 1 out of your 2 catch up

classes.

Studio Oatley West NSW 2223

Contact: Vera Torbolov | Phone: 0410 469 107

vera@pilatesnaturally.com.au